Privacy Policy

Last updated: 30 May 2025

Smarter Sites Ltd (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect any information you give us when you use our website: www.smartersites.co.uk (the “Website”).

By using this Website, you consent to the practices described in this policy.

1. Who We Are

Smarter Sites Ltd is a website design and marketing agency based in the UK. We specialise in building high-converting websites and managing performance-based advertising campaigns.

• Company name: Smarter Sites Ltd
• Company number: 14570248
• Registered address: 82a James Carter Road, Mildenhall, Bury St Edmunds, Suffolk, IP28 7DE
• Phone: 0800 208 8035
• Email: contact@smartersites.co.uk

2. What Information We Collect

We may collect and process the following types of personal data:

• Contact information: name, email address, phone number, business name
• Project details: information you voluntarily provide in contact forms, questionnaires or quotes
• Usage data: IP address, browser type, pages visited, time spent on site
• Marketing preferences: how you want to hear from us

We do not collect sensitive personal data (e.g. health, race, religion) via our website.

3. How We Collect Your Data

We collect your data in the following ways:

• When you complete our contact forms
• When you request a free website review
• When you sign up for emails or download content
• Through cookies and website analytics tools (e.g. Google Analytics)

4. Why We Collect Your Data

We process your personal data to:

• Respond to your enquiries
• Provide you with quotes, proposals or service updates
• Improve our website and user experience
• Send relevant marketing communications (if you’ve opted in)
• Meet legal obligations

We rely on the following lawful bases for processing your data:

• Contractual necessity
• Legitimate interests
• Consent (for marketing communications)

5. Sharing Your Information

We do not sell or rent your personal data.

We may share your data with trusted third parties to help deliver our services. These may include:

• Website hosting providers
• Analytics platforms (e.g. Google Analytics)
• CRM and email marketing platforms (e.g. Mailchimp, HubSpot)

Each of these providers is GDPR-compliant and only processes your data on our instructions.

6. Your Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (“right to be forgotten”)
• Object to or restrict our processing
• Withdraw your consent at any time (where applicable)

To exercise these rights, please contact us at contact@smartersites.co.uk

7. Data Retention

We retain your data only as long as necessary for the purposes for which it was collected, or as required by law. For example:

• Enquiry data is kept for 12 months
• Client data is retained for up to 7 years to comply with HMRC guidelines

8. Cookies

We use cookies to improve your experience on our Website. This includes:

• Analytics cookies – to understand how visitors use our site
• Functional cookies – to enable site features and improve usability
• Marketing cookies – to help us deliver relevant advertising and track campaign performance

You can control or delete cookies via your browser settings. Full details about the cookies we use and how to manage your preferences can be found in our Cookie Policy.

9. Security

We take reasonable technical and organisational precautions to protect your personal data from unauthorised access, loss, or misuse.

This includes secure hosting, SSL encryption, access controls, and regular security reviews.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and, where appropriate, notified to you by email.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

• Email: contact@smartersites.co.uk
• Phone: 0800 208 8035
• Address: 82a James Carter Road, Mildenhall, Bury St Edmunds, Suffolk, IP28 7DE

If you’re not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk