Services · Support and care

Support that keeps it working and improving.

Launch is the start, not the finish. We host, maintain and keep improving what we build, so it stays fast, secure and useful as the business changes.

What's included

Looked after, not left alone.

A care plan covers the things that keep a site or system healthy, and the steady improvements that keep it earning its place.

Fast, monitored hosting tuned for performance, with the stack maintained for you.

Core, plugin and dependency updates applied and tested, so nothing drifts out of date.

Regular backups and uptime monitoring, so problems are caught before your customers notice.

A monthly allowance of work to add, change and refine, so the product keeps moving forward.

A direct line to the person who built it, with response times you can rely on.

A clear view of performance and the work done, so you always know what your plan is buying.

Why it matters

An unmaintained site slows down, breaks and becomes a security risk. A care plan stops that drift.
Small, steady improvements compound. The best results come from the work that happens after launch.
You get one point of contact who already knows the build, instead of explaining it to someone new each time.

Questions

What does a care plan include?

Managed hosting, security and updates, backups and monitoring, plus an allowance of ongoing improvements each month.

Do I have to be a build client to get support?

No. We can take on care for an existing site, after a short review to understand what we are looking after.

How quickly do you respond?

Care plans come with agreed response times, and you deal directly with the person who knows the build.

Tell us what you are running and we will recommend the right level of care.